THE PEOPLE BEHIND THE IDEAS
Meet the team.
Different skills. One direction.
Creative thinkers, technical problem-solvers and experienced specialists working together to build better digital experiences.
AI1Group brings together leadership, design, development, hosting, infrastructure, security and customer support expertise — connected by one clear standard and a properly human way of working.
DIGITAL TEAM MEMBER
Byte
Keeping an eye on the humans.Quite a lot of humans work here. I still handle most of the blinking lights.
One team. Many specialisms.
Experience where it matters
Every AI1Group project is supported by the right mixture of strategic, creative and technical expertise. That means clients receive focused support from people who understand both the technology and the real-world business behind it.
Leadership
Setting the direction
Combining commercial thinking, technical knowledge and straightforward leadership to keep AI1Group moving forward.
Executive leadership
Jason Cooper
Founder & Managing Director
Jason founded AI1Group to bring together web design, hosting, digital infrastructure and security under one practical, customer-focused organisation. He leads the wider strategy while remaining closely involved with clients, projects and the continual development of the group.
“Good technology should make life easier, not give people another headache.”
- Business strategy
- Digital services
- Client relationships
- Project leadership
Get to know Jason
- Film
- Star Wars
- Music
- Elvis Presley
- Drink
- Earl Grey tea
- Away from work
- Vehicles, projects and finding another job for the toolbox
- Byte says
- Jason can turn a five-minute idea into an entire new brand before lunch.
Business operations
Amelia Hart
Operations Director
Amelia oversees day-to-day operations, keeping projects organised, resources aligned and clients informed. She brings structure to complex workloads without burying everyone beneath seventeen spreadsheets and a motivational webinar.
“Organisation should support good work, not get in its way.”
- Operations
- Project delivery
- Resource planning
- Quality control
Get to know Amelia
- Film
- The Devil Wears Prada
- Music
- Adele
- Drink
- Flat white
- Away from work
- Walking, notebooks and suspiciously organised cupboards
- Byte says
- Amelia has a spreadsheet for everything. Including the spreadsheets.
Technical leadership
Daniel Mercer
Technical Director
Daniel leads technical architecture across hosting, cloud infrastructure and web systems. His job is to make sure every solution is secure, scalable and maintainable rather than merely impressive during the sales presentation.
“The best systems are the ones people barely have to think about.”
- Infrastructure
- Systems architecture
- Cloud services
- Technical strategy
Get to know Daniel
- Film
- Interstellar
- Music
- Radiohead
- Drink
- Espresso
- Away from work
- Home automation and rebuilding things that already worked
- Byte says
- Daniel calls it infrastructure. Everyone else calls it an alarming number of cables.
Creative & Digital
Making brands stand out online
Great design is about far more than appearances. Our creative team combines branding, user experience, development and digital strategy to create websites that look exceptional and perform brilliantly.
AI1Design
Sophie Bennett
Creative Director
Sophie oversees visual identity across branding, websites and campaign work, ensuring every project feels distinctive, polished and genuinely useful.
“People remember experiences far longer than colours.”
- Branding
- Creative direction
- Graphic design
- UI design
Get to know Sophie
- Film
- Amélie
- Music
- Florence + The Machine
- Drink
- Earl Grey
- Away from work
- Photography, galleries and collecting beautiful packaging
- Byte says
- Sophie can spot a misaligned pixel from across the room.
Development
Oliver Grant
Lead Web Developer
Oliver specialises in Joomla, PHP and responsive front-end development, building fast, accessible websites that remain straightforward to manage.
“Clean code today saves hours tomorrow.”
- PHP
- Joomla
- HTML5
- CSS3
Get to know Oliver
- Film
- The Matrix
- Music
- Muse
- Drink
- Strong coffee
- Away from work
- Retro gaming and mechanical keyboards
- Byte says
- Oliver has seventeen browser tabs open and insists this is organised.
User experience
Priya Shah
UX & Accessibility Lead
Priya makes sure every website is intuitive, inclusive and easy to navigate regardless of device, ability or level of technical confidence.
“Accessibility is not an extra feature — it is good design.”
- Accessibility
- User experience
- Research
- Interface design
Get to know Priya
- Film
- Hidden Figures
- Music
- Coldplay
- Drink
- Masala chai
- Away from work
- Yoga, sketching and testing every app she encounters
- Byte says
- Priya notices the button nobody else can find. Then fixes it.
Digital marketing
Harry Collins
SEO & Digital Strategy Manager
Harry develops practical search and content strategies designed around sustainable visibility, qualified visitors and measurable results.
“Visibility means nothing without relevance.”
- SEO
- Analytics
- Content strategy
- Digital marketing
Get to know Harry
- Film
- Moneyball
- Music
- Arctic Monkeys
- Drink
- Americano
- Away from work
- Running, podcasts and analysing things nobody asked him to analyse
- Byte says
- Harry sees a search trend before the rest of us have finished breakfast.
Communications
Lucy Morgan
Content & Communications Manager
Lucy turns complex services into clear, engaging language for websites, campaigns and customer communications.
“If people understand it, they will remember it.”
- Copywriting
- Content strategy
- Communications
- Editing
Get to know Lucy
- Film
- About Time
- Music
- The Beatles
- Drink
- Peppermint tea
- Away from work
- Reading, theatre and correcting misplaced apostrophes
- Byte says
- Lucy can remove thirty words from a sentence without losing the point.
AI1Host
Hosting & Infrastructure
Fast, secure and reliable hosting does not happen by accident. This team keeps the foundations solid.
AI1Host
Mark Ellis
Hosting Services Manager
Mark oversees hosting services, migrations and platform improvements, making sure customers receive dependable performance and straightforward support.
“Fast hosting should simply be expected.”
- Linux hosting
- Server management
- Migrations
- Performance
Get to know Mark
- Film
- Apollo 13
- Music
- Dire Straits
- Drink
- Builder’s tea
- Away from work
- Cycling, gadgets and making slow things faster
- Byte says
- Mark considers a loading time above one second a personal insult.
Cloud infrastructure
Aisha Rahman
Senior Cloud Engineer
Aisha designs resilient cloud platforms and scalable environments that allow businesses to grow without sacrificing security or reliability.
“Good infrastructure should never become tomorrow's bottleneck.”
- Cloud servers
- Infrastructure
- Automation
- Virtualisation
Get to know Aisha
- Film
- The Martian
- Music
- London Grammar
- Drink
- Mint tea
- Away from work
- Travel, climbing and automating repetitive jobs
- Byte says
- Aisha has probably automated the task you are about to start manually.
Systems
Tom Ward
Senior Systems Administrator
Tom maintains Linux and Windows server environments, keeping systems secure, stable and operating efficiently around the clock.
“If nobody notices my work, I have done my job.”
- Linux
- Windows Server
- Monitoring
- Backups
Get to know Tom
- Film
- Blade Runner
- Music
- Foo Fighters
- Drink
- Black coffee
- Away from work
- Electronics, model making and quiet weekends
- Byte says
- Tom is happiest when the monitoring dashboard is thoroughly boring.
Performance
Chris Walker
Performance Engineer
Chris specialises in website optimisation, caching and performance tuning to keep hosted sites fast under real-world traffic.
“Milliseconds matter.”
- Optimisation
- Caching
- Performance
- Monitoring
Get to know Chris
- Film
- Ford v Ferrari
- Music
- Queens of the Stone Age
- Drink
- Double espresso
- Away from work
- Motorsport, fitness and timing absolutely everything
- Byte says
- Chris once optimised the office kettle. Nobody knows why.
Domains
Emma Davies
Domain Services Manager
Emma manages registrations, transfers, renewals and portfolio administration, helping clients protect the names behind their businesses.
“Every great business starts with the right domain.”
- Domains
- DNS
- Transfers
- Portfolio management
Get to know Emma
- Film
- The Grand Budapest Hotel
- Music
- ABBA
- Drink
- Latte
- Away from work
- Gardening, travel and buying domains she does not need
- Byte says
- Emma can remember a renewal date from three years ago but not where she left her pen.
Infrastructure
Jack Roberts
Network Infrastructure Engineer
Jack looks after connectivity, routing and resilience across the hosting platform so customer services remain fast and dependable.
“A network is only as strong as its weakest link.”
- Networking
- Firewalls
- Routing
- Infrastructure
Get to know Jack
- Film
- Skyfall
- Music
- Royal Blood
- Drink
- Tea, no sugar
- Away from work
- Hiking, radio equipment and taking gadgets apart
- Byte says
- Jack trusts a properly labelled cable more than most people.
AI1 Security Solutions
Protecting businesses around the clock
Security is about protecting businesses, safeguarding data and helping clients stay ahead of evolving threats.
Security
Rachel Foster
Cyber Security Director
Rachel leads cyber security strategy, helping organisations understand and reduce risks before they become expensive problems.
“Security should enable business, not prevent it.”
- Cyber security
- Risk management
- Compliance
- Auditing
Get to know Rachel
- Film
- The Bourne Identity
- Music
- Massive Attack
- Drink
- Green tea
- Away from work
- Boxing, crime novels and locking down smart-home devices
- Byte says
- Rachel has already found the security flaw in this joke.
Operations
Ben Carter
Security Operations Analyst
Ben monitors threats, investigates incidents and supports the continuing improvement of technical security controls.
“The best cyber attack is the one that never happens.”
- Threat detection
- Incident response
- Monitoring
- Forensics
Get to know Ben
- Film
- Sneakers
- Music
- The Prodigy
- Drink
- Energy drink
- Away from work
- Gaming, puzzles and threat-hunting for fun
- Byte says
- Ben thinks a quiet alert queue is suspicious. He is usually right.
Compliance
Sarah Lewis
Governance & Compliance Manager
Sarah helps organisations meet compliance requirements while developing sensible policies that work in the real world.
“Compliance does not have to be complicated.”
- ISO standards
- GDPR
- Policies
- Auditing
Get to know Sarah
- Film
- Erin Brockovich
- Music
- George Michael
- Drink
- Cappuccino
- Away from work
- Cooking, live music and making complicated rules understandable
- Byte says
- Sarah can turn a forty-page policy into something humans can actually read.
Customer Success
Real people. Real support.
Great customer service matters just as much as great technology.
Customer success
Emily Hughes
Client Success Manager
Emily supports customers from first enquiry through to launch and beyond, keeping communication clear and projects moving smoothly.
- Client support
- Account management
- Project communication
Get to know Emily
- Film
- The Holiday
- Music
- Christina Perri
- Drink
- Hot chocolate
- Away from work
- Dog walks, baking and planning weekends away
- Byte says
- Emily says hello to every dog before every human. Sensible priorities.
Technical support
Sam Reed
Senior Support Specialist
Sam solves hosting, website and account issues with patient explanations and methodical troubleshooting.
- Troubleshooting
- Customer support
- Technical guidance
Get to know Sam
- Film
- Back to the Future
- Music
- Foo Fighters
- Drink
- Tea, dangerously strong
- Away from work
- DIY, gaming and fixing family technology
- Byte says
- Sam has heard “I haven’t changed anything” more times than anyone should.
Digital team member
Byte
AI Digital Assistant
Byte is the friendly face of AI1Group, helping visitors discover services, understand technical language and occasionally inject a little humour along the way.
How the team grew
The AI1Group journey
From one connected idea to a multidisciplinary team covering design, hosting, infrastructure, security and customer success.
AI1Group takes shape
Jason establishes the group around one straightforward principle: specialist digital services should work together rather than operate as isolated silos.
Design and development expand
Sophie, Oliver, Priya, Harry and Lucy strengthen branding, websites, accessibility, search and communications across AI1Design.
AI1Host grows its technical depth
Hosting, cloud, systems, performance, domains and network engineering come together to create a more resilient service platform.
Protection becomes a core discipline
Cyber security, operations and compliance are brought into the group to help clients reduce risk without drowning in jargon.
One connected team
Nineteen specialist roles now work across four core disciplines, supported by Byte, who remains suspiciously pleased with the number of blinking lights.
Our values
What drives everything we do
Technology changes constantly, but the principles behind excellent service do not.
Put people first
Honest advice, clear communication and services built around genuine customer goals.
Never stop improving
We keep refining our knowledge, systems and services as technology evolves.
Build lasting relationships
Success is measured through long-term partnerships, not one-off sales.
Deliver excellence
Every project and support request deserves proper attention to detail.
Life at AI1Group
Passion. Innovation. Collaboration.
Behind every successful project is a team that enjoys solving problems and helping businesses grow.
Ready to work with us?
We would love to hear about your next project.
Whether you need design, hosting, security, AI solutions or simply honest advice, our team is ready to help.