YOUR DATA, HANDLED RESPONSIBLY
Privacy Policy
How AI1Group Limited collects, uses, protects and retains personal information.
AI1Group Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, how it is stored, and your rights under the UK General Data Protection Regulation (“UK GDPR”).
AI1Group Limited is the data controller for the processing of your personal data.
Operating base: Proudly based in Herefordshire
Registered Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
Company Number: 1616203
Email:
Website: https://www.ai1group.uk
1. Information We Collect
We may collect and process the following types of personal data:
Personal Identifiers
- Name
- Email address
- Phone number
- Any information voluntarily submitted via contact forms or email
Technical Data
- IP address
- Browser type and version
- Device information
- Operating system
- Referring URLs
- Server logs processed by our infrastructure partners
Usage Data
Collected through analytics tools, including:
- Pages visited
- Time spent on pages
- Interaction with website features
- General site performance data
Cookies
We use cookies to improve your experience, analyse site usage, and provide essential functionality. You can manage or disable cookies in your browser settings.
2. How We Use Your Data
We process your personal data to:
- Respond to enquiries or requests
- Provide services you have asked for
- Improve website performance and user experience
- Monitor analytics and traffic patterns
- Send newsletters or updates (only if you have opted in)
- Maintain website security and prevent fraud
3. Legal Bases for Processing
We rely on the following lawful bases:
- Consent – for newsletters, marketing, and analytics cookies
- Contractual necessity – when replying to your enquiries or providing services
- Legitimate interests – improving our services and analysing website performance
- Legal obligation – when required to comply with regulatory or legal requests
You can withdraw consent at any time by emailing
4. Cookies
We use the following categories of cookies:
- Essential cookies – required for the website to function
- Analytics cookies (e.g., Google Analytics) – used to understand site usage
- Preference cookies – store user settings and choices
Where required by law, non-essential cookies (such as analytics) will only load after you provide consent. You may disable cookies in your browser, but some features may not work correctly.
5. Sharing Your Data
We do not sell or rent your personal data.
We may share information with trusted third parties who help us operate and improve our services, including:
Website Hosting & Infrastructure Partners
We partner with trusted UK-based hosting and infrastructure providers, including 20i Limited, to deliver secure and reliable website services. These partners may process technical data (such as server logs and IP addresses) on our behalf as part of providing hosting and operational support. All data is stored within UK data centres, and our partners comply with UK GDPR and recognised security standards.
Analytics & CRM Providers
- Google Analytics
- Mailchimp, HubSpot, or similar platforms (only if you subscribe)
Legal or Regulatory Authorities
Where necessary to comply with applicable laws.
If any provider stores or processes data outside the UK, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs).
6. Data Security
We use appropriate technical and organisational measures to protect your personal data, including secure hosting, encryption, access controls, and ongoing monitoring.
Although no system is completely secure, we follow industry best practices to safeguard your information.
7. Data Retention
We keep your personal data only for as long as necessary for the purposes set out in this policy or as required by law.
Typical retention periods include:
- Contact form enquiries: up to 12 months
- Analytics data: up to 26 months
- Email marketing data: until you unsubscribe
- Legal, financial, or business records: as required by law
8. Your Rights Under UK GDPR
You have the right to:
- Access the data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion (“right to be forgotten”)
- Withdraw consent
- Object to certain types of processing
- Request restriction of processing
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact:
9. Children’s Data
We do not knowingly collect personal data from individuals under the age of 16. If you believe we hold such information, please contact us so it can be removed.
10. International Transfers
If any third-party partners store or process personal data outside the UK, we ensure appropriate legal safeguards are in place, including:
- Standard Contractual Clauses (SCCs)
- Adequacy regulations
- Other approved protections
11. Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or significant effects.
12. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
AI1Group Limited
Proudly based in Herefordshire.
Registered address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
Email:
Website: https://www.ai1group.uk